Overview
At RatnagiriHapusMango, we take utmost care to deliver fresh and high-quality mangoes. Since mangoes are perishable products, we do not accept general returns. However, we are committed to resolving any genuine issues related to quality or damage.
No Return Policy
Due to the perishable nature of mangoes:
- Returns are not accepted once the product is delivered
- We request customers to check the package immediately upon delivery
Eligible Cases for Refund / Replacement
We offer a refund or replacement only in the following cases:
- Damaged or spoiled mangoes upon delivery
- Incorrect product delivered
- Missing items in the order
Reporting an Issue
To request a refund or replacement:
- Contact us within 24 hours of delivery
- Provide your order ID and registered contact details
- Share clear photos/videos of the product showing the issue
Refund / Replacement Process
Once your request is verified:
- We may offer a replacement shipment, OR
- Provide a partial or full refund, depending on the issue
The decision will be based on the severity of the problem and product condition.
Refund Timeline
- Approved refunds will be processed within 5–7 business days
- The amount will be credited to the original payment method
Non-Eligible Cases
Refunds or replacements will not be provided in the following situations:
Policy Updates
- Delay in reporting beyond 24 hours of delivery
- Incorrect shipping address provided by the customer
- Failed delivery due to unavailability of the recipient
- Natural ripening variations (color, texture, minor spots) which are normal for mangoes
RatnagiriHapusMango reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with updated effective dates.
Cancellation Policy
- Orders can be cancelled only before dispatch
- Once shipped, cancellation is not allowed
Contact Us
For any refund or return-related queries, please contact:
- Email: [your email here]
- Phone: [your phone number here]
Policy Updates
RatnagiriHapusMango reserves the right to update this policy at any time without prior notice.
We strive to ensure every customer enjoys premium quality mangoes. In case of any issues, our team is here to assist you promptly and fairly.